I love this Boden Loulou dress.
I have worn it many times since I bought it in May this year.
However, when I took it off last night I noticed that the hem on the skirt and sleeve had come away.
I could have repaired it but when you spend £69 on a dress you expect it to wear well.
So today I phoned and explained the situation.
Immediately, I was offered a full refund or a replacement.
As I love the dress I opted for a replacement.
But that it not all.
The customer service adviser I spoke to informed me the dress had been reduced by over £20 and my account would be credited with the difference.
Tonight I got an email to say my parcel was on the way.
Can you believe it?
 |
All that goodwill put me in the Christmas mood and prompted me to put up my office Christmas Tree.
Thank You Boden.
Thumbs up? I say they get a whole high five, LOL! I've never heard of such great customer service. No wonder you seem to be a loyal customer. If that happened to me I'd be ready to put up a tree and spread a little cheer too.
ReplyDeleteDarla
That sounds like great service, mind you, if I paid almost £70 on a dress I'd expect Brad Pitt to deliver it in his underpants! Hope you're feeling better! x
ReplyDeleteBonus, well done you. More retailers should take a leaf out of Bodens book with their customer services xx
ReplyDeleteYes, that is good service. I have to say I find Boden over-priced for what it is. I bought my daughter 2 cardigans for school from them some years ago now, and paid way more than I normally would having been assured by friends that their stuff lasted and washed well, so I thought they could be passed on my other daughter too. Sadly the quality was very poor, the stitching around the neckline and cuffs came away and I had to mend them repeatedly. They were not in a fit state to hand down to my younger daughter, and I have never shopped with Boden since! I obviously should have rung them to complain... xxx
ReplyDeleteVery good service and thank goodness they still had it, otherwise there might have been tears! x
ReplyDeleteExcellent service(great frock too:-)!
ReplyDeleteX
That is good service, now if only other retailer could take note.
ReplyDeleteX x
Oh wow, Jane - that's really good service - something unheard of here.
ReplyDeleteI'd be happy too!! what a re you getting with the 20 left?