I love this Boden Loulou dress.
I have worn it many times since I bought it in May this year.
However, when I took it off last night I noticed that the hem on the skirt and sleeve had come away.
I could have repaired it but when you spend £69 on a dress you expect it to wear well.
So today I phoned and explained the situation.
Immediately, I was offered a full refund or a replacement.
As I love the dress I opted for a replacement.
But that it not all.
The customer service adviser I spoke to informed me the dress had been reduced by over £20 and my account would be credited with the difference.
Tonight I got an email to say my parcel was on the way.
Can you believe it?
All that goodwill put me in the Christmas mood and prompted me to put up my office Christmas Tree.
Thank You Boden.